Refund Policy
Our commitment to transparency and service excellence.
1. Policy Statement
Malevolent Host does not offer refunds for any of its services except in exceptional circumstances and where no usage has occurred. We provide a one-day free trial period for our VPS services, and similar trial opportunities or demos may be available for other services, allowing customers to evaluate the quality and suitability before making a purchase.
2. Free Trial and Evaluation
Customers are encouraged to take advantage of the free trial period for VPS services or any available demos for other services to ensure that they meet their needs and expectations. This approach ensures that customers can make informed decisions prior to subscribing.
3. Dedicated Servers
For dedicated server services, refund requests will be reviewed on a case-by-case basis. Customers experiencing billing errors, duplicate charges, or other exceptional circumstances related to dedicated servers should contact our support team for assistance.
4. Policy Acceptance
By subscribing to our services, customers acknowledge and agree to this no-refund policy. We strongly recommend utilizing the free trial or demo opportunities to confirm that our services align with your requirements.